By simply entering a patient’s name in Symphony, you can view the patient’s complete prescription details, whether it’s one or multiple prescriptions, including:

• The last task performed on a prescription.
• The workstation on which the last task was performed.
• The operator who performed each task.
• The system status assigned to the prescription.

Using Symphony’s Rx Status Quick Lists, you can view a dynamic scoreboard of your entire workload of prescriptions and their individual statuses, including Rxs in problem states. Through this real-time view of your world, you can quickly identify and troubleshoot any prescription.

Tracking Refills Through Your IVR
If you’re using Symphony with your IVR system, you can streamline your refill process and start your pharmacy ahead each day. Each morning Symphony will automatically time stamp, sort, and assign the appropriate status to all refill requests.

Symphony sorts based on whether requests are fill-able or not, and have any outstanding issues such as needing a physician’s authorization or requiring pharmacist discretion. If prescriptions are fill-able and their medications reside in the Symphony+ counting technology, they will all be auto-counted and simply need to be retrieved. For those prescriptions needing physician authorization, Symphony’s Fax to Doctor feature automatically faxes authorization requests to each physician’s office, freeing up your staff from making tedious phone calls.

Tracking Prescriptions Outside the Pharmacy
Symphony’s reach also extends outside of the pharmacy for those pharmacies that either have a long-term care business and deliver prescriptions to various offsite facilities, or simply deliver to patients’ homes. Using Symphony Rx Tracking, you can generate a delivery log and identify each person (e.g., driver) who handles prescriptions. This enables you to know which delivery vehicle a prescription is on and when and where it was delivered.