CONTACT: James Reno
Reno Communications
781.944.1406
jrenomktg@comcast.net

Quinlan Pharmacy Enhances Customer Experience with PharmASSIST Technology
Western New York Independent Touts Rx Tracking Capabilities, Reduced Wait Times, and Quality Control

JOHNSON CITY, NY - January 3, 2005 - Innovation Associates announces that Quinlan Pharmacy of Wayland, New York has gone live with a PharmASSIST® Symphony+ System. After evaluating how robotics could help address their customer service initiatives, Quinlan Pharmacy instead decided to purchase Innovation’s scalable PharmASSIST workflow management and automated dispensing system. The pharmacy's main goals were to improve their overall customer service by improving dispensing accuracy, implementing comprehensive prescription tracking, and decreasing customer wait times.

"To try and differentiate our business from other pharmacies in our area, we needed to upgrade our customer service in various areas," says John Quinlan of Quinlan Pharmacy. "To do this, we added much needed structure and quality control to our workflow, and use PharmASSIST to track all our prescriptions through every step of the process. We strongly considered robotics but this system offers much more from the workflow standpoint, and we can always upgrade with additional dispensing units because of PharmASSIST’s scalability."

Quinlan Pharmacy fills approximately 350-400 prescriptions a day and has peak periods that reach 550-600 prescriptions daily. The independent’s PharmASSIST Symphony+ System is comprised of 1 PharmASSIST cabinet, 50 dispensers, and 4 workstations for Order Entry/Rx Imaging, Auto-Fill/Manual-Fill, Rx Verification, Will Call Bin Management, and Electronic Signature Capture. The PharmASSIST system is integrated with their PC1 pharmacy management system, ensuring real-time prescription order flow for all Rx fulfillment tasks.

"Another key benefit of the system is that it will enable us to keep our staffing level the same even with our expected volume increases. Our plan is to evaluate our growth over time and look at adding more automation when it makes sense," comments Quinlan. "I like that about Innovation, they evaluated our current and expected volumes, our staffing, and our process, and recommended going smaller initially with the idea of scaling up later. They didn’t try and oversell us on what we needed."

Innovation Associates, Inc., a leader in the world of automated prescription dispensing, offers the PharmASSIST family of products to address the prescription growth, quality assurance, pharmacy workflow, and cost control challenges of all size pharmacies. With over three decades of broad-based, business experience, Innovation Associates is dedicated to delivering the highest-quality pharmacy automation products to the pharmacy industry. For more information on Innovation Associates, Inc., visit www.innovat.com.

627 Field Street, Johnson City, New York 13790
(T) 607-798-9376 (F) 607-797-3485