|Customer Profile • Quinlan Pharmacy; Wayland, New York
After evaluating how robotics could help address their customer service initiatives, Quinlan Pharmacy instead decided to purchase Innovation’s scalable PharmASSIST workflow management and automated dispensing system. The pharmacy’s main goals were to improve their overall customer service by improving dispensing accuracy, implementing comprehensive prescription tracking, and decreasing customer wait times.
“Another key benefit of the system is that it will enable us to keep our staffing level the same even with our expected volume increases. Our plan is to evaluate our growth over time and look at adding more automation when it makes sense,” comments Quinlan. “I like that about Innovation, they evaluated our current and expected volumes, our staffing, and our process, and recommended going smaller initially with the idea of scaling up later. They didn’t try and oversell us on what we needed.”