|Customer Profile • New River Family Health; Scarbro, West Virginia
New River Health Association (NRHA) is a non-profit, community-owned health care organization started by Fayette County citizens in 1978 to provide family health care services for the surrounding community. The NRHA’s board of directors and advisory committees consist of community members who use the association’s services. The NRHA serves thousands of families across the West Virginia counties of Fayette, Boone, Nicholas, and Raleigh.
After performing an extensive search of automated dispensing systems, the health center selected Innovation’s PharmASSIST technology to address its main goals of maximizing patient safety, improving customer service, and decreasing patient wait times.
“We had grown well beyond our current capabilities and we projected that our prescription volumes would continue to rise,” says Scott Brown, pharmacy director at New River Family Health. “We needed pharmacy automation technology that could carry us through this growth period and beyond. Our PharmASSIST system has had a huge impact on upgrading the quality of our dispensing process and on improving all aspects of our customer service.”