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  Customer Profile • Tim's Pharmacy; Yelm, Washington
Locally owned and operated since 1919, Yelm, WA based Tim's Pharmacy is dedicated to taking care of its customers. Whether they need a prescription filled, a gift purchased, or just have a question, Tim's Pharmacy is there to help their customers in whatever way possible.

 
SmartScale
Symphony
Robotx
Goals:
An Innovation client since 2003, Tim’s Pharmacy migrated to PharmASSIST ROBOTx from PharmASSIST Symphony+ (counting technology and workflow software) to further increase operational efficiency and to enhance customer service.

Rx Volume:
Tim’s Pharmacy fills on average 350 prescriptions per day and has peak days of approximately 600 prescriptions.

Solution:
The independent’s technology suite comprises the PharmASSIST ROBOTx system (140 dispensers), PharmASSIST SmartScale (counting scale) to augment manual counting for non-automated drugs, and six flexible workstations to handle various workflow tasks using PharmASSIST Symphony.

To automate their refill process, Tim’s uses Voice-Tech IVR in conjunction with the fully integrated Symphony. The PharmASSIST ROBOTx/Symphony system is integrated with Tim’s pharmacy management system, QS/1, ensuring real-time prescription order flow for all Rx fulfillment tasks.

Benefits:
“My decision to upgrade to ROBOTx was basically economically driven. I lost two pharmacists and instead of hiring new ones, I invested in Innovation’s robotic technology, which will pay for itself in 18 months,” said Tim Larsen, R.Ph. and owner, Tim’s Pharmacy. “With ROBOTx, Symphony, SmartScale, and VoiceTech, it’s been a nice metamorphosis for us; filling prescriptions has never been so good. Our efficiency and throughput have gone way up, we have more time to focus on customer service, and, in the long run, our technology is going to create more business for us.”

 “The Symphony workflow integrated with Voice-Tech has been one of the biggest godsends for our pharmacy,” said Larsen. “I would liken it to going from writing prescriptions into patient profiles by hand to computerization. It has taken the chaos out of our pharmacy and streamlined our entire refill process.”

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