CONTACT: James Reno
Reno Communications
781.944.1406
jrenomktg@comcast.net

Innovation and Voice-Tech Launch Integration of PharmASSIST Symphony and Voice-Tech IVR
Industry Leaders Announce End-to-End Workflow and IVR Solution for Pharmacy Refill Management

JOHNSON CITY, NY – March 20, 2007 – Innovation Associates, makers of PharmASSIST® pharmacy automation solutions, and Voice-Tech, a premier provider of pharmacy IVR systems, today announced the integration of PharmASSIST Symphony® and Voice-Tech solutions, two of the industry’s leading software technologies. The integration of PharmASSIST Symphony’s end-to-end workflow management capabilities with Voice-Tech’s IVR system enables pharmacies to maximize the efficiency of their refill management processing and to deliver enhanced customer service.

Tim’s Pharmacy in Yelm, Washington recently went live with the two systems in conjunction with his PharmASSIST ROBOTx™ system. According to Tim Larsen, R.Ph. and owner, “The Symphony workflow integrated with Voice-Tech has been one of the biggest godsends for our pharmacy. We now come in every morning to a populated work queue of off-hours refill requests. The combination of the two systems has taken the chaos out of our pharmacy and streamlined our entire refill process.”

Highlights of the integration of PharmASSIST Symphony and Voice-Tech IVR include:

• Real-time data sharing enables pharmacies to instantly ascertain the exact status and physical location of every prescription, identify the staff member responsible for each task in the fulfillment process, and see the date/time stamp of when each task was performed.
• Automated prescription triage evaluates each refill order as it’s received by Voice-Tech. Symphony sorts the orders as problem-free/fill-able and routes them for automated or manual dispensing; or sorts them as problem orders that require either a doctor’s authorization, a pharmacist’s input, or help with insurance adjudication.
• Communication log provides clear visibility into the interaction between the two systems.
• Fax-to-Doctor automatically faxes an authorization request to a physician’s office when a refill prescription requires a doctor’s authorization for additional refills.
• Real-time prescription status is automatically provided to patients who call a pharmacy’s Voice-Tech system for status update, eliminating previous guesstimates based on an average filling time.
• Call-to-Patient automatically notifies patients via a telephone call when their prescriptions are ready for pickup and, if needed, it initiates a reminder call. Patients must opt into a pharmacy’s Call-to-Patient program to be eligible for this service.

According to Tim Garofalo, president, Voice-Tech, Inc., “Integrating Innovation’s workflow and automated dispensing technology with Voice-Tech’s IVR solutions provides one of the first truly bi-directional interfaces to capitalize on the flow of information and further enhance these two productivity tools. This translates into enhanced customer service for patients and eliminates unnecessary steps that were common prior to this type of interface.” 

“We began our work with refill management and IVR interfaces over five years ago with Costco Wholesale and have continued to build on the success of that technology. This resulted in our official launch of Symphony as a stand-alone workflow product,” said Mary Reno, CEO, Innovation. “With Voice-Tech’s across-the-board knowledge of voice processing and telephony applications and their proven success in the marketplace, we’re proud to have them as a business partner. They really understand our customers challenges and this integration effort enables us to deliver a true end-to-end technology solution to our customers.”

About Voice-Tech
As an industry innovator since 1993, Voice-Tech, Inc. was one of the first to introduce the Interactive Voice Response (IVR) system to pharmacies and continues to enhance pharmacy's success through its Essential Pharmacy Technology. With over 10,000 pharmacy IVR systems sold, Voice-Tech is known for its unparalleled service and support. With its extensive knowledge and wide selection of advanced pharmacy solutions, Voice-Tech saves each pharmacy significant time and money, enhances customer relations, and adds revenue opportunities. For more information, visit www.voicetechinc.com.

About Innovation
Innovation Associates, Inc., a leader in the world of automated prescription dispensing, offers the PharmASSIST family of products to address the prescription growth, quality assurance, pharmacy workflow, and cost control challenges of all size pharmacies. With over three decades of broad-based, business experience, Innovation Associates is dedicated to delivering the highest-quality pharmacy automation products to the pharmacy industry. For more information on Innovation Associates, Inc., visit www.innovat.com.

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